Privacy statement

This statement explains which personal data Escaperooms Digital processes when you use this website and our escaperooms, and why. Last updated: 22 October 2026.

Who we are

Escaperooms Digital
d'Yserinckweg 104, 2141 AD Vijfhuizen
Chamber of Commerce: 625 18 550
VAT number: NL002080284B69
mail@escaperoomsdigital.nl

What we process and why

Buying a code: name, e-mail address and the order, and for companies the invoice details. To deliver the codes and the invoice (contract) and to keep our accounts (legal obligation).
Playing: your access code, team name or nickname, progress, escape time and hints used. To make the game and the results page work (contract).
Contact form: name, e-mail address and your message. To answer you (legitimate interest).
E-mails about our escaperooms: customers may occasionally receive an e-mail about similar products. Every e-mail has a link to unsubscribe (legitimate interest).
Security: the technical data your browser sends, such as your IP address, in our server logs. To keep the website safe and working (legitimate interest).
Cookies: analytical and tracking cookies only with your permission, see cookies.

We do not sell personal data and do not use it for automated decisions.

Who receives it

Only the parties we need for the above: our hosting provider, Mollie (payments), our e-mail provider, Pusher (messages between players during the game), Google reCAPTCHA (spam protection on the contact form) and, with your permission, Google, Meta and LinkedIn (see cookies). Some of them are based outside the EU; they are covered by the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission. We share data with authorities only when the law requires it.

How long we keep it

No longer than needed for the purpose. Orders and invoices are kept for 7 years, because tax law requires it.

Security

The website only works over a secure connection and names, e-mail addresses and invoice details are stored encrypted.

Your rights

You can ask us to see, correct or delete your data, to restrict its use, to receive it in a common format, or object to its use. Send an e-mail to mail@escaperoomsdigital.nl; we answer within a month. You can withdraw your permission for cookies at any time on the cookies page. If you are not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Other websites

This statement does not cover websites we link to, such as social media; their own privacy statements apply there.

Changes

We may change this statement. The latest version is always on this page.